1. Who we are
glavorix.com is a sole proprietor (PE), EDRPOU 41229198, Office 7, 14 Antonovycha Street, Kyiv, 01004, Ukraine. Email contact@glavorix.com, phone +380 932 592 8906. Provider identification follows Закон України «Про електронну комерцію» № 675-VIII від 03.09.2015; for arranged ski packages, tour-operator licence details are displayed per Закон України «Про туризм» № 324/95-ВР від 15.09.1995 and Закон України «Про ліцензування видів господарської діяльності» № 222-VIII від 02.03.2015.
2. Data we collect
We collect contact details (name, email, phone), trip brief data (destination, dates, group size, preferences, message) and technical data (IP address, device and browser data, cookie identifiers).
3. Purposes and lawful basis
We use data to answer enquiries, prepare offers, perform bookings and contracts, meet legal duties and, with consent only, send marketing and set non-essential cookies. Consent can be withdrawn at any time. Processing follows Закон України «Про захист персональних даних» № 2297-VI від 01.06.2010.
4. Cookies and consent
Essential cookies keep the site running; analytics and marketing cookies are set only after consent, which you may change in your browser settings or by emailing us.
5. Sharing and retention
We never sell personal data. It is shared only with processors (hosting, email, payment providers) under confidentiality terms, or with authorities where the law requires. Records are kept no longer than needed for these purposes or statutory periods, then deleted or anonymised.
6. Your rights
You may request access, correction, erasure, restriction, objection or portability, and withdraw consent, by writing to contact@glavorix.com. We reply within statutory deadlines.
7. Complaints and dispute resolution
Contact us first: complaint handling and the out-of-court dispute resolution procedure follow Закон України «Про електронну комерцію» № 675-VIII від 03.09.2015 and Закон України «Про захист прав споживачів» № 1023-XII від 12.05.1991. You may also apply to the Ukrainian Parliament Commissioner for Human Rights.
8. Pre-contract information and prices
Service details, prices, «from» rates with taxes and fees, booking, payment, cancellation and refund terms are disclosed before you contract, as required by the consumer law above and Закон України «Про рекламу» № 270/96-ВР від 03.07.1996.